Privacy Policy

What information do we collect?

We collect personal information that you voluntarily provide when you register on the Services, including: names, email addresses, passwords, usernames, and contact or authentication data.

We may also process sensitive information such as financial data. Payment data is handled and stored by Stripe.

We automatically collect certain information when you visit our Services, including your IP address, browser and device characteristics, operating system, language preferences, and usage information. We also collect location data based on your IP address.

How do we process your information?

We process your personal information to:

• Facilitate account creation and authentication
• Deliver services to you
• Respond to your enquiries and offer support
• Send administrative information
• Request feedback
• Send marketing and promotional communications (you may opt out at any time)
• Protect our Services from fraud
• Evaluate and improve our Services
• Comply with legal obligations

When and with whom do we share your personal information?

We may share your data with third-party vendors who perform services on our behalf, including: cloud computing services, data storage providers, payment processors, marketing tools, authentication services, website hosting providers, and performance monitoring tools.

We may also share your information in connection with any merger, sale, or acquisition of our business.

Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies to maintain security, prevent crashes, fix bugs, and save your preferences. Third-party service providers may also use tracking technologies for analytics purposes.

How do we handle your social logins?

If you register using a social media account, we will receive certain profile information from that provider, such as your name, email address, and profile picture. We will only use this information as described in this Privacy Notice.

How long do we keep your information?

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this notice, or as required by law. When we no longer need your information, we will delete or anonymise it.

How do we keep your information safe?

We have implemented appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

Do we collect information from minors?

We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under 18, please contact us at hello@equityladder.app.

What are your privacy rights?

You may withdraw your consent to our processing of your personal information at any time by contacting us. You may also opt out of marketing emails at any time by clicking the unsubscribe link in our emails.

To review or update your account information, log in to your account settings. Upon request to terminate your account, we will deactivate or delete your account from our active databases.

Controls for Do-Not-Track features

We do not currently respond to Do-Not-Track browser signals. If a standard for online tracking is adopted in the future, we will update this notice accordingly.

Australia — specific privacy rights

We collect and process your personal information under Australia's Privacy Act 1988. You have the right to request access to or correction of your personal information at any time by contacting us.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner.

Do we make updates to this notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised date at the top of this notice. We encourage you to review this notice regularly.

How can you contact us?

Email: hello@equityladder.app

Equity Ladder
Brisbane, Queensland
Australia

How can you review, update, or delete your data?

You may have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us at hello@equityladder.app.